About the Role
The Barista at Cafe La Couronne is responsible for crafting high-quality coffee and beverage experiences for customers while maintaining an inviting and clean café environment. This role requires a blend of technical skills, customer service excellence, and adherence to international standards of coffee preparation and service. The position aligns with the Pradhan Mantri Kaushal Vikas Yojana (PMKVY) guidelines, focusing on skill development and enhancing employability in the hospitality sector.
Requirements
Key Responsibilities
• Customer Service Excellence
o Greet customers warmly and provide prompt, attentive service.
o Engage with customers to understand their preferences and recommend beverages accordingly.
o Handle customer inquiries and resolve complaints with professionalism.
• Beverage Preparation
o Prepare high-quality coffee and specialty beverages following established recipes and presentation standards.
o Operate coffee brewing equipment, grinders, and other machinery safely and efficiently.
o Maintain knowledge of various coffee types, brewing methods, and flavor profiles to enhance customer experience.
• Quality Control
o Ensure all beverages meet quality standards in taste, temperature, and presentation.
o Regularly check inventory levels of coffee beans, milk, syrups, and other supplies; assist in ordering stock as needed.
• Sanitation and Cleanliness
o Maintain a clean workspace by adhering to health and safety regulations.
o Regularly clean equipment, utensils, and café areas to ensure a hygienic environment.
• Team Collaboration
o Work collaboratively with team members to ensure smooth operations during peak hours.
o Assist in training new staff members by sharing knowledge of coffee preparation techniques and customer service practices.
• Sales Support
o Promote café products through upselling techniques while maintaining a focus on customer satisfaction.
o Handle cash transactions accurately and responsibly according to company policies.
• Qualifications
o Minimum education: High School Diploma or equivalent; vocational training in hospitality or food service is a plus.
• Skills:
o Strong communication skills with a customer-focused attitude.
o Basic math skills for handling cash transactions.
o Ability to work in a fast-paced environment while maintaining composure under pressure.
• Experience:
o Previous experience as a barista or in a similar role is preferred but not mandatory; training will be provided.
• Training and Development
o This position is aligned with the PMKVY framework that emphasizes skill development. Baristas will receive training on:
o Coffee brewing techniques
o Customer service best practices
o Health and safety standards in food handling
o Product knowledge related to coffee varieties and preparation methods
• International Standards Compliance
o Cafe La Couronne adheres to international standards for food safety and quality assurance. Baristas are expected to:
o Follow standardized recipes for consistency in beverage preparation.
o Participate in ongoing training sessions to stay updated on industry trends and best practices.
o Engage in regular assessments to ensure skill proficiency aligns with global expectations.
Working Conditions
• Full-time position with flexible shifts including weekends and holidays.
• Physical demands include standing for long periods, lifting heavy items (e.g., bags of coffee), and working in a fast-paced environment.
• This job description outlines the essential functions of the Barista role at Cafe La Couronne. Candidates who are passionate about coffee culture, possess strong interpersonal skills, and are eager to learn will thrive in this dynamic environment.
About the Company